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Who We Are


Teknosophy Company History

What started as a side business to help friends and family in 2009 solidified into a Limited Liability Company in 2011. The idea for the business was born from the realization that there were few computer experts in the area who could explain what they did... at least not in Plain English!

We believe the entire world is comprised of intelligent people who are just overwhelmed by technology. 

Unlike our competitors, our aim is not to talk down to you, or fix the same things over and over. Our radical approach is to fix problems once and for all, keeping your technology maintenance-free and interruption-free. We strive to exceed your expectations at every turn.

Over the years, Teknosophy has satisfied thousands of clients by simplifying their digital lives.


 

 

Marc-Anthony ArenaMarc-Anthony ArenaMarc-Anthony Arena - President

Marc-Anthony Arena is founder and President of Teknosophy, LLC. He's an honors graduate of both McQuaid Jesuit and RIT's Saunders College of Business, with concentrations in Entrepreneurship, Spanish, and Russian. He has extensive Windows, Mac, Mint, and electronics experience, and a natural intuition for diagnosing complex computer issues.  When he's not resolving computer issues or poking fun at them, he's on a road trip looking for good seafood.

  

Mary McGuire - Office Manager


Mary joined Teknosophy in 2017 and is here to make sure customer requests are scheduled. She brings to the table experience with wedding planning, customer service, and political campaigning. Right from the beginning, callers assumed she had been a member of the team for a long time, thanks to her experience and personability.

 


 

Testimonials

Feel free to email us a testimonial of your experience!

 

I would like to let you know how pleased I was with your presentation to the Rochester Genealogical Society last week...  You are a very engaging speaker who clearly knows what he is talking about.  My brain was dusted off by your presentation.  You took complex knowledge and made it make so much sense.  The attendees were all likewise moved by your words...

Claire P. -Rochester Genealogical Society

 

Marc is beyond knowledgeable in fixing all computer issues. I have been the victim of multiple Microsoft Update attacks and have had issues with computer start-up and audio playback...just to name a few. Within minutes, Marc has always been able to fix it and put my mind at ease! It's very rare that you find a computer person who actually knows what they are doing and you can actually trust!! Thank you, thank you, thank you!!!

Gianna G. - Southington, CT


I am thrilled with my system and can not thank both of you enough for the time, expertise, and value.  Yesterday was my first day working from home and I am happy to report the system did a great job allowing me to function as though I was in the office.  The system is perfect and fits all of my needs.  Not only did I spend less money using your services than I would have going to a traditional "Big Box' store, I also saved myself time and frustration that I am certain would have resulted had I tried to set this up on my own.  Thank you, Thank you, Thank you!   I will most definitely refer you to anyone looking for assistance with their computer. Much appreciation and gratitude,
Michelle -
Irondequoit, NY


The first time I met Marc was the result of a family recommendation and also listening to his radio show on WYSL.  Could it really be true that his way of "fixing" my slow as a turtle computer would really work?  He cleaned up everything on my 2 computers and instructed me on what to do and what not to do with updates.  That was 3 1/2 years ago!  It's true.  Marc's way is the only way. My computers now run like lightning.  I am a firm believer of his philosophy of computer technology, which is Teknosophy!
Janet H. - Henrietta, NY

 

“Everything you said is right on the money and I have come to dislike Microsoft and I am hooked on Mint, the set up that you put on my desktop. It's wonderful! I can't say enough about it. I don't know why the rest of the world doesn't do it this way?"

Mary Ann E., Penfield, NY

 

 Teknosophy has been our IT vendor of choice for 1 year. They have consistently provided excellent service to our company through prompt and courteous service.

Marc-Anthony Arena is always responsive to our needs and eager to manage our projects. Marc-Anthony is a proven problem solver, having brought resolution to a number of complicated issues we have experienced.

 Teknosophy has provided us with extremely professional service. On several occasions, Teknosophy has been there during weekend hours to solve our problems. For this we are extremely thankful. We have strong confidence in the ability of Teknosophy staff to handle our hardware needs. We highly recommend Teknosophy to anyone who may require their services.

Sincerely, John M, Pittsford

When I think, say, or hear the word integrity I think Marc-Anthony Arena. I've worked with Marc both personally and professionally and I have yet to find anyone with better work ethic. Technology is a big part of both our lives but Marc really thrives on it. Marc's integrity and honesty is extremely uncommon in today's technology market place. Marc will give you an honest assessment rather than trying to have you buy a new product.
Joshua Goldman - Security Analyst

In short there is no one's opinion I would trust more when it comes to my computer than Marc Arena. He has always been a very straightforward, kind, very amusing friend. In regards to business, Marc's knowledge of what we as the consumer really want our computers to do is undisputedly exceptional. Imagine being able to tell your computer what you wanted it to do and it did it. Well, Marc found a way to do just that. In addition, when he says I will make your computer run faster than it did brand new, he's dead on. He took my old Toshiba (Read Marc's blog post about "which laptop should I buy" and you will realize where my first issue started.) and basically reprogramed it to be used exactly how I wanted it to. I HIGHLY recommend Marc not just for making your computer run faster but to increase the security of your personal information. Marc will be the only person working on my computers from here on out.
Patrick M., Fairport

Being a former business owner, I know the importance of quality service and excellent customer service. I have had the wonderful experience of being served by Marc-Anthony Arena on several occasions.

For us, using computers can be somewhat frustrating at times, but having an expert like Marc assisting in the process is extremely valuable. He is extremely knowledgeable and knows firsthand how to communicate with customers. In a crisis, he is a good man to have on the team.
Conwell Hooper - American Senior Alliance